General information

REGISTERED SEAT AND OFFICE

MOTORATIA d.o.o. travel agency
Zatišje 8a,
10 000 Zagreb
Entered in the Court Register of the Commercial Court in Zagreb
Company registration number: 081370712
OIB:   21602254887
VAT ID 21602254887

E-mail: info@motoratia.com
Tel.: +385 1 3745 911
Faks: +385(1)3776066

Registration details: CLICK for details

OFFICE HOURS 08 a.m.- 4:00 p.m. CLOSED ON SATURDAYS AND SUNDAYS!

Legal representative:
TOMISLAV DABAC, managing director

Operations manager:
ZORAN ŠIJAKOV

Operations manager is responsible for travel agency services in accordance with the provisions laid down in the Services in Tourism Act (Official Gazette 130/17, 25/19, 98/19, 42/20).

TRANSACTION ACCOUNT

MB: 081370712
OIB: 21602254887
SWIFT: ESBCHR22
IBAN: HR6024020061101030428
Liability insurance policy:  990007063140, Triglav osiguranje d.d.

TRAVEL AGENCY IS SUBJECT TO OFFICIAL SUPERVISION OF THE FOLLOWING COMPETENT AUTHORITY:

The Ministry of Tourism
Independent tourist inspection division
Tourist Inspection Service
Zagreb Regional unit
Trg Republike Hrvatske 8/1, Zagreb

Notice on filing complaints:

Pursuant to Article 10, paragraph 3 of the Consumer Protection Act (OG 41/14, 110/15, 14/19) and Art. 6 paragraph 3 of the on the Services in Tourism Act (OG 130/17, 25/19, 98/19, 42/20) we inform consumers that complaints regarding the quality of our services may be filed in writing within 8 days to:

MOTORATIA d.o.o. travel agency
Zatišje 8a, Zagreb,
by sending e-mail to: info@motoratia.com
or fax to: +385(1)3776066

We will send you an acknowledgement of receipt in writing without delay. You will receive a response to your complaint in writing no later than 15 days from the date of receipt thereof.

Consumer data to be stated on the complaint:
Name and surname:

Return address. Customer / Traveller instructions in case of non-fulfilment or partial fulfilment of the contracted service are laid down in Art. X. of General Terms and Conditions, available on www.motoratia.com