General information
REGISTERED SEAT AND OFFICE
MOTORATIA d.o.o. travel agency
Zatišje 8a,
10 000 Zagreb
Entered in the Court Register of the Commercial Court in Zagreb
Company registration number: 081370712
OIB: 21602254887
VAT ID 21602254887
E-mail: info@motoratia.com
Tel.: +385 1 3745 911
Faks: +385(1)3776066
Registration details: CLICK for details
OFFICE HOURS 08 a.m.- 4:00 p.m. CLOSED ON SATURDAYS AND SUNDAYS!
Legal representative:
TOMISLAV DABAC, managing director
Operations manager:
MIHAELA JURKOVIĆ
Operations manager is responsible for travel agency services in accordance with the provisions laid down in the Services in Tourism Act (Official Gazette 130/17, 25/19, 98/19, 42/20).
TRANSACTION ACCOUNT
MB: 081370712
OIB: 21602254887
SWIFT: ESBCHR22
IBAN: HR6024020061101030428
Liability insurance policy: 990007063140, Triglav osiguranje d.d.
TRAVEL AGENCY IS SUBJECT TO OFFICIAL SUPERVISION OF THE FOLLOWING COMPETENT AUTHORITY:
The Ministry of Tourism
Independent tourist inspection division
Tourist Inspection Service
Zagreb Regional unit
Trg Republike Hrvatske 8/1, Zagreb
Notice on filing complaints:
Pursuant to Article 10, paragraph 3 of the Consumer Protection Act (OG 41/14, 110/15, 14/19) and Art. 6 paragraph 3 of the on the Services in Tourism Act (OG 130/17, 25/19, 98/19, 42/20) we inform consumers that complaints regarding the quality of our services may be filed in writing within 8 days to:
MOTORATIA d.o.o. travel agency
Zatišje 8a, Zagreb,
by sending e-mail to: info@motoratia.com
or fax to: +385(1)3776066
We will send you an acknowledgement of receipt in writing without delay. You will receive a response to your complaint in writing no later than 15 days from the date of receipt thereof.
Consumer data to be stated on the complaint:
Name and surname:
Return address. Customer / Traveller instructions in case of non-fulfilment or partial fulfilment of the contracted service are laid down in Art. X. of General Terms and Conditions, available on www.motoratia.com
